How it works
Six steps between a broken machine and a fixed one. You stay at home the whole time. This is the long version of the four-step summary on the homepage.
Repair steps
Step 1.
Describe your machine
Tell us the brand, model, and what’s wrong. Upload a photo or a short video if you can — it helps us estimate faster.
Step 2.
Get an instant estimate
Our AI reads your description and gives you a price range on the spot. It’s an estimate, not a final quote.
Step 3.
Free courier pickup
Pick a time. A courier comes to you. No up-front cost, no commitment.
Step 4.
Expert diagnosis
A trusted technician in your area diagnoses the machine properly. You never interact with them — everything goes through us.
Step 5.
Final quote & your approval
We send you a secure link with the real quote. Approve and pay online, or decline — we’ll send it back at no charge.
Step 6.
Repair & return delivery
Once you approve, your machine is repaired and couriered back — running like new.
Pricing, clearly.
The price you see in the booking flow is an estimate based on what you’ve told us. The final quote comes after a real technician has diagnosed the machine. If you don’t want to go ahead, you get a free return — we cover the courier cost.
Try our free repair cost estimator to see how much your repair might cost.
Questions we hear a lot
What if I don’t want to go ahead after seeing the final quote?
No problem. We’ll courier your machine back to you at no charge. You owe nothing.
How long does a typical repair take?
Most repairs take 3–7 business days from pickup to return, depending on parts availability.
Is the AI estimate the price I’ll pay?
No — it’s a guide based on what you’ve told us. The final quote comes after the technician has the machine in hand.
Do you service all sewing machine brands?
We service all major brands including Singer, Brother, Janome, Bernina, Pfaff, and more. If you’re not sure, tell us during booking and we’ll check.
Which areas do you serve?
We’re launching nationwide. Get in touch and we’ll let you know if we can serve you yet — and if not, we’ll add you to the waitlist.
Ready to get your machine fixed?
Don’t love the quote? We return your machine free — no questions asked.